Chevron

Dołącz do naszej grupy na facebooku: Kliknij tutaj

Credit card

Place your order and pay for it in 30 days with PayPo!

Delivery truck

Free delivery for orders over 299 PLN.

Gift

Collect and redeem points in the loyalty program.

Chevron
Products DIY Kits Loose-fill candles Get inspired! Tips About us Contact Creators Hub
English Chevron
Account

FAQ

Answers to frequently asked questions about products, orders, shipping, and payments.
Shipping and Payment
How much does shipping cost? Plus

Shipping costs depend on the chosen shipping method and delivery address. The exact shipping costs are displayed during the checkout process.
How long does delivery take? Plus

Delivery time depends on the chosen shipping method. Delivery usually takes 1 to 3 business days.
What is the order fulfillment time? Plus

We ship orders within 24 hours of payment.
Can I track my order? Plus

Yes, after your order is shipped, you will receive an email with the tracking number and a link to the tracking page.
Do you ship internationally? Plus

Yes, we offer international shipping to many countries. You can find detailed information about available countries on our shipping options page.
Can I change the delivery address after placing the order? Plus

If you wish to change your delivery address, please contact us as soon as possible. We will try to update the address if the order has not yet been shipped.
Is shipping free? Plus

Yes, we offer free shipping on orders over 299 PLN.
Do you ship the same day? Plus

Yes, all orders placed before 1:00 PM with the InPost / InPost Parcel Shop delivery option are shipped the same day.
What payment methods are available? Plus

Przelewy24 : Fast and secure online transfers powered by Przelewy24.

• Credit Card : We accept Visa, MasterCard, and American Express credit cards.

• Apple Pay : Convenient and fast payment using Apple Pay.

• Google Pay : Easy payment via Google Pay.

• Blik : A popular mobile payment method.

• Cash on delivery
Can an invoice contain both the recipient's and the buyer's information? Plus

Yes.
Do you issue invoices with a payment deadline? Plus

We issue invoices with payment terms only to businesses.
Products
Do you provide safety data sheets? Plus

Yes, safety data sheets are available for download on the product page. Safety data sheets are available for waxes, fragrances, and colorants.