FAQ
Answers to frequently asked questions about products, orders, shipping, and payments.
Shipping and Payment
Shipping costs depend on the chosen shipping method and delivery address. The exact shipping costs are displayed during the checkout process.
Delivery time depends on the chosen shipping method. Delivery usually takes 1 to 3 business days.
We ship orders within 24 hours of payment.
Yes, after your order is shipped, you will receive an email with the tracking number and a link to the tracking page.
Yes, we offer international shipping to many countries. You can find detailed information about available countries on our shipping options page.
If you wish to change your delivery address, please contact us as soon as possible. We will try to update the address if the order has not yet been shipped.
Yes, we offer free shipping on orders over 299 PLN.
Yes, all orders placed before 1:00 PM with the InPost / InPost Parcel Shop delivery option are shipped the same day.
Przelewy24 : Fast and secure online transfers powered by Przelewy24.
• Credit Card : We accept Visa, MasterCard, and American Express credit cards.
• Apple Pay : Convenient and fast payment using Apple Pay.
• Google Pay : Easy payment via Google Pay.
• Blik : A popular mobile payment method.
• Cash on delivery
Yes.
We issue invoices with payment terms only to businesses.
Products
Yes, safety data sheets are available for download on the product page. Safety data sheets are available for waxes, fragrances, and colorants.